Microsoft LYNC is the NTG-wide Desktop Collaboration Tool that has been made available to staff. Microsoft LYNC was chosen as the NTG wide solution for desktop collaboration and has been implemented across the Department.
Please Note: MS Lync video and audio IS NOT TO BE USED FOR clinical service delivery, sensitive or confidential material. Video conferencing is to be used for clinical service delivery.
A pre-test is recommended on equipment to ensure it is setup and working correctly.
For assistance – phone NTG Help desk 1800 000 254
To schedule a group meeting using MS Lync, open your Microsoft Outlook Calendar and click ‘New Online Meeting’. Select a date and time and invite those who you wish to participate. A link will be generated in the email invitation and participants will need to click on the link when the meeting is due to begin.
If you are signing on to a new computer or one that has recently been upgraded to Windows 7, you may find that your contacts aren’t loading into MS Lync. If this happens, try restarting your computer or waiting for an hour or so. If they still aren’t loading, call the NTG HelpDesk on 1800 000 254 for a reboot of your MS Lync profile.
Check that the volume on your computer and / or speakers is turned up or try plugging in a headset (headphones). Check your audio settings under ‘Lync Options’ (the cog icon in the top left hand corner of your Lync window). If your computer is linked to an overhead projector or SMARTBoard, you may need to turn them on for sound to come through. If you still can't hear them, they may not have their microphone set up correctly. See 'Why can't they hear me?' below.
Some computers have a built in microphone, others require an external device for making calls such as a webcam or a headset. To adjust your microphone settings, go to ‘Lync Options’ (the cog icon in the top left hand corner of your Lync window). It's also a good idea to check that you don't have your microphone on mute.
Go to ‘Lync Options’ (the cog icon in the top left hand corner of your Lync window) and click on ‘Personal’, then tick the box that says ‘Automatically start Lync when I log on to Windows’.
You can buy affordable webcams from various office supply and technology shops around the NT. Microsoft brand webcams are a good choice as they work seamlessly with MS Lync.