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Videoconferencing & Desktop Collaboration Tools: Microsoft (MS) Lync

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MS Lync

NTG Service Desk 1800 000 254

To have MS Lync installed or for IT support contact the NTG Service Desk 1800 000 254

Using MS Lync for training contact the eLearning Centre via email at or on (08) 8922 7022


Microsoft Lync

Microsoft LYNC is the NTG-wide Desktop Collaboration Tool that has been made available to staff.  Microsoft LYNC was chosen as the NTG wide solution for desktop collaboration and has been implemented across the Department.  Staff working in remote locations may need to put in an ePass request to have the software loaded and will need to take bandwidth issues into account when utilising any video conferencing software

 Please Note: MS Lync video and audio IS NOT TO BE USED FOR clinical service delivery, sensitive or confidential material. Cisco Jabber is to Be used for clinical service delivery.


Some of the ways you might use MS Lync include:

  • Real-time, vitual training for staff outside of the major centres (computer applications, clinical skills, inductions etc)
  • Staff meetings (when staff are located in various locations around the NT)
  • Project collaboration with remote colleages (video calls and desktop sharing)
  • Instant messaging between staff (as an alternative to emails or phone calls)


To schedule a group meeting using MS Lync, open your Microsoft Outlook Calendar and click ‘New Online Meeting’. Select a date and time and invite those who you wish to participate. A link will be generated in the email invitation and participants will need to click on the link when the meeting is due to begin.

If you are signing on to a new computer or one that has recently been upgraded to Windows 7, you may find that your contacts aren’t loading into MS Lync. If this happens, try restarting your computer or waiting for an hour or so. If they still aren’t loading, call the NTG HelpDesk on 1800 000 254 for a reboot of your MS Lync profile.

Check that the volume on your computer and / or speakers is turned up or try plugging in a headset (headphones). Check your audio settings under ‘Lync Options’ (the cog icon in the top left hand corner of your Lync window). If your computer is linked to an overhead projector or SMARTBoard, you may need to turn them on for sound to come through. If you still can't hear them, they may not have their microphone set up correctly. See 'Why can't they hear me?' below.

Some computers have a built in microphone, others require an external device for making calls such as a webcam or a headset. To adjust your microphone settings, go to ‘Lync Options’ (the cog icon in the top left hand corner of your Lync window). It's also a good idea to check that you don't have your microphone on mute.

Go to ‘Lync Options’ (the cog icon in the top left hand corner of your Lync window) and click on ‘Personal’, then tick the box that says ‘Automatically start Lync when I log on to Windows’.

You can buy affordable webcams from various office supply and technology shops around the NT. Microsoft brand webcams are a good choice as they work seamlessly with MS Lync.

MS Lync Image