Skip to main content
NT Health
Library Services

Videoconferencing & Desktop Collaboration Tools: WebEx

Quick Links

Ask Us
Mobile Resources
Resource Delivery
Room Bookings
Literature Search Request


WebEx is an audio and video conferencing tool implemented as a collaborative service across NTG.

  • Multi-presenter mode
  • Internal and external conferencing
  • Document, application, desktop and whiteboard sharing
  • Integrated audio and video
  • Meeting recording and playback
  • Supports 'Bring Your Own Device' (inc. IOS, Android, BlackBerry) 

It is also used to support eLearning within the Department, including real-time online training sessions and remote collaboration.

For Further Information see: NTG WebEx Collaborative Meeting Service


To host a meeting in WebEx you will first need to activate your WebEx account in Epass.

Change User Details and Access    -    Standard Services       -       WebEx Meeting Host (Activate)

You can use the NTG WebEx web portal ‘’ to create a new meeting or join a meeting.

You only need the WebEx Productivity Tools software installed onto your computer if you want to be able to schedule meetings through Microsoft Outlook (submit this request though NTG service Catalogue).

If you start or join a WebEx meeting on a computer without WebEx Meeting Centre (Productivity Tools) installed, download the temporary files and click NO when prompted for an Administrative password.

You must be logged on to the NTG computer under your own name, not a generic account, WebEx does not recognise generic accounts. 

If all else fails, logout then log back in, and as a last resort call NTG Service Centre. 


Yes, you can record meeting video, audio and content allowing for playback of meeting or sharing with with others. See WebEx Quick Guide for instructions on recording. Recordings will take up to 30 minutes after a session has finished to become available. The host or alternative host of the session must join and remain in the meeting for the entirety of the session for the recording functionality to work. 

Recording retention is yet to be determined. 

Some computers have a built in microphone, others require an external device for making calls such as a webcam, headset or a phone. If the other call participant(s) cannot hear you, make sure your microphone is properly connected and not muted - you can do this by going into your computers 'Control Panel', choosing 'Sound' and then the 'Recording' tab. 

From WebEx ensure you have hit the button 'Connected to Audio' and follow the prompts.

If your microphone is working and they still can't hear you, they may not have their speakers set up correctly. 

The other caller may not have a webcam or they may have their video feed turned off.

Yes, you can still make calls, however they will be voice only calls

You can buy affordable webcams from various office supply and technology shops around the NT.

Download the mobile app via the Apple iOS, Android or Windows App Store.

  • Non NTG users can attend the meeting from anywhere in the world
  • The meeting can be recorded and shared with participants
  • Its behind NTGs firewall, so its secure and encrypted
  • Participants can bring their own device


WebEx Quick Start Guide

Record a Meeting

Join Meeting AS an Attendee