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Videoconferencing & Desktop Collaboration Tools: Video Conferencing

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TeleHealth Helpdesk:

1300 762 249

TeleHealthHelpdesk@nt.gov.au 

Library Services (08) 8922 8961

Video Conferencing (Cisco Jabber, Polycom, Cisco)

This system is the NT Department of Health’s recommended video conferencing software for clinical service delivery, including sharing of sensitive or confidential material. It is also used to support eLearning within the Department, including real-time online training sessions and remote collaboration.

For video conferencing assistance contact the TeleHealth Helpdesk on 1300 762 249 go to their website TeleHealth Converge or email TeleHealthHelpdesk.THS@nt.gov.au

Pre-meeting check

It is difficult to create a guide for this software as DoH has many different variations.  Hopefully this pre-check is general enough that it covers most! 

Pre-meeting check Host 
  1. Book a meeting room with the (Polycom or Cisco) system installed. 
  2. Book a virtual meeting room
  3. Send out a meeting invitation with the virtual meeting room contact details to use on the day
  4. Check the meeting room setup and requirements prior to the meeting
  • Some rooms require a remote control which are stored centrally. Also do you want to share content? Is there a computer or laptop in the room, do you need to bring your own?
  • Send external NTG users the Jabber Guest Link, they will be prompted to download the program when they click on this link – it takes 5-10 mins to download and configure 
 
Pre-meeting check Participants  
  1. Book a meeting room with the (Polycom or Cisco) system installed. 
  2. Receive a meeting invitation with the virtual meeting room contact details to use on the day
  3. Check the meeting room setup and requirements prior to the meeting
  • Some rooms require a remote control which are stored centrally. Also do you want to share content? Is there a computer or laptop in the room, do you need to bring your own?
 
Cisco Jabber (PC computer software)
  1. Check that the computer you are using has this software. This is ordered through the HP Catalogue
  2. Are you registered to use this software (login and password) some departments have generic ones. Register through TeleHealth
  3. If you have a generic login/password for Cisco Jabber does it work? It expires monthly; login to a computer and change it. 
  4. Check your equipment and its configurations.
 
Equipment Required Cisco Jabber
Computer:
  • Headset with microphone OR
  • Speakers and webcam (which generally come standard with built in microphones)
Laptop: 
  • Laptops generally have built in speakers, microphones and webcams. 
  • Alternatively, use a headset with microphone.
Phone
  • If you don’t have a microphone or speaker you can phone in; a number is included in the meeting invitation. 
  • On NTG phones ensure you speaker is on for hands free and turn your mic on when you want to speak. 
A pre-test is recommended to ensure equipment is setup and working correctly.
For assistance – phone TeleHealth Help desk 1300 762 249   

FREQUENTLY ASKED QUESTIONS

Check that the volume on your computer is turned up and has not been muted by clicking on the speakers icon in the bottom right hand corner of your screen - beside the date and time. Make sure your speakers are turned on and the volume is up or try plugging in a headset (headphones).

You can test your speakers by going in to the Jabber Video Window, and then click on the toolbar icon then Quick Setup.

If your speakers are working and you still can't hear them, they may not have their microphone set up correctly. See 'Why can't the other person hear me?' below.

Some computers have a built in microphone, others require an external device for making calls such as a webcam or a headset. If the other call participant(s) cannot hear you, make sure your microphone is properly connected and not muted - you can do this by going into your computers 'Control Panel', choosing 'Sound' and then the 'Recording' tab. 

You can test your speakers by going in to the Jabber Video Window, and then click on the toolbar icon then Quick Setup.

If your microphone is working and they still can't hear you, they may not have their speakers set up correctly. See 'Why can't I hear the other person?' above.

The other caller may not have a webcam or they may have their video feed turned off.

Yes, you can still make calls, however they will be voice only calls

You can purchase a webcam through the Telehealth team when you place your initial Cisco Jabber Desktop installation request. Alternatively, you can buy affordable webcams from various office supply and technology shops around the NT.

This is generally due to slow internet speeds. You can help improve your screen sharing quality by turning off your video feed and ask that your participants do the same. It also helps to limit the amount of scrolling that you do up and down pages.

There are currently 10 VMRs and 3 Clinical VMRs available to DoH staff for clinical purposes, instructions to book a VMR can be found via the TeleHealth website

CMA Desktop

Polycom CMA Desktop

HELP RESOURCES