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Videoconferencing & Desktop Collaboration Tools: Video Conferencing

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TeleHealth  Resources

TeleHealth Helpdesk:

1300 762 249 

Library Services (08) 8922 8961

Video Conferencing (Cisco Jabber, Polycom, Cisco)

Cisco Jabber video conferencing software is used for clinical purposes and enables instant messaging (IM), voice, video, voice messaging, desktop sharing, and conferencing. Cisco Jabber is the NT Department of Health’s recommended video conferencing software for clinical service delivery, including sharing of sensitive or confidential material. It is also used to support eLearning within the Department, including real-time online training sessions and remote collaboration.

To access Cisco Jabber software complete the Video Conferencing Application and fax to 89 800 730. If you require additional assistance completing the form contact the TeleHealth Helpdesk on 1300 762 249 or email


Some of the ways you might use video conferencing for training and collaboration include:

  • Real-time, virtual training for staff outside of the major centres (computer applications, clinical skills, inductions etc)
  • Staff meetings (when staff are located in various locations around the NT)
  • Project collaboration with remote colleagues (video calls and desktop sharing)
  • Grand rounds and other presentations

Other uses of Cisco Jabber include:

  • Follow-up appointments with patients who would otherwise need to travel
  • Remote consultations with specialist doctors
  • Connect patients with loved ones while out of their communities for medical treatment


Check that the volume on your computer is turned up and has not been muted by clicking on the speakers icon in the bottom right hand corner of your screen - beside the date and time. Make sure your speakers are turned on and the volume is up or try plugging in a headset (headphones).

You can test your speakers by going in to the Jabber Video Window, and then click on the toolbar icon then Quick Setup.

If your speakers are working and you still can't hear them, they may not have their microphone set up correctly. See 'Why can't the other person hear me?' below.

Some computers have a built in microphone, others require an external device for making calls such as a webcam or a headset. If the other call participant(s) cannot hear you, make sure your microphone is properly connected and not muted - you can do this by going into your computers 'Control Panel', choosing 'Sound' and then the 'Recording' tab. 

You can test your speakers by going in to the Jabber Video Window, and then click on the toolbar icon then Quick Setup.

If your microphone is working and they still can't hear you, they may not have their speakers set up correctly. See 'Why can't I hear the other person?' above.

The other caller may not have a webcam or they may have their video feed turned off.

Yes, you can still make calls, however they will be voice only calls

You can purchase a webcam through the Telehealth team when you place your initial Cisco Jabber Desktop installation request. Alternatively, you can buy affordable webcams from various office supply and technology shops around the NT.

This is generally due to slow internet speeds. You can help improve your screen sharing quality by turning off your video feed and ask that your participants do the same. It also helps to limit the amount of scrolling that you do up and down pages.

There are currently 3 Clinical VMRs available to DoH staff for clinical purposes, instructions to book a VMR can be found via the TeleHealth website

CMA Desktop

Polycom CMA Desktop