In this Guide...
Viewing and/or downloading standards
Once you have found the standard you need you can choose to either view or download it.
You can view the standard by clicking on the 'View Online' button.
Downloading standards with FileOpen
In order to download a standard you will need FileOpen to be installed on your computer.
1. Request FileOpen from the NTG IT Service Catalogue. Select 'Request Something' and then select 'Non-Microsoft Software - All Agencies'.
2. Complete and submit the form with your details and the asset number for the computer you want the software installed on.
3. The IT Service Centre will send you instructions when the software has been deployed to the asset.
4. Once FileOpen is installed you can proceed to the 'Download" button to access the standard.
Standards can only be printed once they have been downloaded using FileOpen. You will not be able to print documents if you are viewing the Standard through the 'View Online' option.
First Click the 'Download' button
Once the document has downloaded, select the printer icon , choose the printer you want to send the document to and click the print button.
Alternatively, in your browser go to the File tab and select print, choose the printer you want to send the document to and click the print button
FileOpen and Google Chrome
If you are using the Chrome browser and unable to open documents please visit this Tech Street page for instructions on how to change Chrome settings to enable viewing
FileOpen and Microsoft Edge
If you are downloading and you cannot see the document open you may need to go to your download folder to open the document. In your Windows Folder navigate to Downloads and right click on the file name, then choose Open
FileOpen does not open the document in Microsoft Edge or Chrome
If you are using an NTG asset you will need to log a ticket with the Service Centre to have the problem investigated. You can do this through the Help Line 1800 000 254 or by email ServiceCentre@nt.gov.au
FileOpen does not allow printing Standards
There may be a need to adjust settings in your computer to enable the printing feature of File Open
Click on Program Files
Click on FileOpen
Click on Services
Double click on FileOpenBroker64.exe
If you still cannot print after following this instruction please log an IT issue request with the HelpDesk
If you have had 3 unsuccessful attempts to login to your Tech Street account your account will be locked. Use the 'Forgot password' link on the login page to reset your password. (You will need to reset your password with something not previously used).