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Connecting to Mobile Resources: Therapeutic Guidelines App

Connecting to Mobile Resources Help Guide

About Therapeutic Guidelines

Therapeutic Guidelines is a leading Australian source of accurate, independent and practical treatment advice for a wide range of clinical conditions. It includes explicit instructions for therapy, assisting practitioners in making decisions to ensure their patients receive optimum treatment.

*New* Therapeutic Guidelines App 

Therapeutic Guidelines has released a new mobile app and we advise all users to download the new app as soon as possible.

The old Therapeutic Guidelines App is no longer supported and critical updates are no longer being made. The old app will be completely decommissioned by mid-February.

Learn how to download the new Therapeutic Guidelines App today for Android and iOS devices by following the instructions below. Remember to delete the old app once you have made the switch.

Existing Users on the old app 

  1. Remove the old app from your device.
  2. Follow the instructions below as for new users using Incognito mode of your browser.

New Users

  1. Download the new Therapeutic Guidelines - 1 app from the Apple or Google Play Store and open  the app.
  2. On your mobile device go to https://app-tg-org-au.www.ezpdhcs.nt.gov.au/  and login with your NTG username and password. See Troubleshooting below if you are not prompted to log in.
  3. Click the Menu (≡) on the top left of your screen where you should see a pink box 'Access by Northern Territory Department of Health'.
  4. Click on the 'Access by Northern Territory Department of Health' box.
  5. You should see  these options
    1.  
  6. Click on green link 'Copy access key*. See Troubleshooting below if you do not see the Access Key. 
  7. Go back to the Therapeutic Guidelines app and click on Login with Access key.
  8. Paste the access key and click 'submit'

Troubleshooting: If you do not see the ‘Copy Access Key’ option as described in Step 4:

  • Try using your mobile device to access the access key (not a desktop computer)
  • Clear your browser cache: This often resolves display issues.
    • Refer to guides for clearing the cache on Safari or Chrome browsers.
  • Confirm that you are logged into Therapeutic Guidelines via the Library website. 
  • Connect via Incognito or inPrivate browser to avoid cookies. 
  • Search for Therapeutic Guidelines in alternate search engine such as DuckDuckGo

Additional troubleshooting for Samsung Devices (if you have the Access Key, and can't see the Access Key Login field on your device)

Some Samsung devices are experiencing issues displaying the "Access Key Login" option in the TG app. 

 Open the Samsung Internet browser on your device.

  1. Go to app.tg.org.au.
  2. Enter and submit your Access Key on the website.

 Once you log in via the browser using the Access Key, it should also authenticate your mobile app automatically.

*Save your access key in a secure location, such as a notes app. This key remains valid for up to 6 months and can be reused if you change devices or reinstall the application**

See the User Guide for Therapeutic Guidelines additional support.

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Video - Quick tips for Therapeutic Guidelines